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Service Excellence Archives - Vital Resources

Tag: Service Excellence


How much is Non-conformance costing you?

How much is Non-conformance costing you?

I have been astounded over the last few years at how much Non-conformance is costing some of our clients.. It seems to be a real problem for many. It is not just the financial costs, it also affects moral, engagement and innovation. When you start to look at it, most of them at some point have introduced quality programmes, lean concepts and measurement techniques. So...

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