Service Excellence is achieved when you organise and execute your work in a consistent manner, so as to achieve repeatability, predictability and eliminate those issues that can impact your service commitments.
Non-conformance is a critical issue for many organisations
Service Excellence is the primary means by which you will achieve your business growth objectives. A clear understanding of customer expectations and the perception they hold of your business and the services you provide. Simply put, your customers want three things – they want quality of service, they want their service or product delivered on time and they want value.
Many clients have invested in the tools (e.g. Lean, Six Sigma, Improvement Groups etc.) however very often we find there is no joined up thinking or effective leadership on how a service excellence culture can be achieved.
We help clients identify non conformance issues and introduce a service excellence culture.
In all cases it has had a positive impact on quality, customer satisfaction and bottom line results
- We can help you to create a Service Excellence culture
- Engage your workforce in Service Excellence
- Help you use the tools that probably already exist in your organisation
- Reduce the cost that non-conformance is costing your business.
To find out more, please view the iso model